Terms and conditions

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information

This site is owned and operated by Lucelas LTD, 1 Castle Gardens Crescent, Poulton Le Fylde, Lancashire, FY6 7NJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@lucelas.co.uk.

If you do not agree to these terms and conditions. Please do not tick the box of acceptance.

Basis of Sale

The description of goods on our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we will try and tell you the reason without delay.
The order process is on the website. Each step is designed to allow you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
A contract will be formed for the sale of goods, when you receive an email from us confirming your order. You must make sure the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible in any inaccuracies in the order placed by you. By placing the order, you agree to us giving you confirmation of the order by means of an email with all the information on it. You will receive the order confirmation within a reasonable time after making the contract, but in any event no later than the delivery of the goods supplied under the contract.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Lucelas Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute, or repost anything on this website for any purpose.

Price and payment

The price of the goods and any additional delivery or other charges is that set out on the website at the date of order. Prices and charges include VAT at the applicable rate at the time of order. You must pay by submitting your credit or debit card so we can take payment immediately. We accept no liability if a delivery date is delayed because you did not supply the correct payment details. If you choose to pay through any other third-party method this is at your own discretion and liability and is no responsibility of Lucelas LTD. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment because of using this website.

Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

Risk and Title

Risk of damage to, or loss of, goods will pass to you when the goods are delivered to you. You do not own the goods until we have received payment in full.

Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. Other than deliver costs set out below.
If you have received the goods before you cancel your contract, then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you, and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. A refund will only be made once we are satisfied, they are in the same condition when posted and the tamper seal intact.
Once you have notified us that you are cancelling your contract, and we have either received the goods back we will refund any sum debited by us from your credit or debit card within 14 calendar days. YOU MUST: Return the goods by signed registered delivery. We will not process any refund outside this action. (Unless hand delivered, and verified of condition)
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example opening or sampling the goods prior to cancellation)

Cancellation by us

We reserve the right not to process your order if:

• We have insufficient stock to deliver the goods you have ordered.
• We do not deliver to your area.
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
• If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
• If there is a problem with the goods.
• If you have any questions or complaints about the goods, please contact us. Lucelas LTD, 1 Castle Gardens Crescent, Poulton Le Fylde, Lancashire, FY6 7NJ. Info@lucelas.co.uk.

Delivery and Charges

Delivery charges vary according to the type of goods ordered. Our delivery charges are set out at point of sale on our website. You may be required to pay extra for delivery, and it might not be possible for us to deliver to some locations.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Goods cannot be left in a safe location at point of delivery. All orders are tracked and an individual over the age of 18 in the UK or of the legal drinking age in the respective country of delivery, must be present to sign for the parcel. You are required to provide proof of your age to receive the parcel. If you cannot provide this, it is your responsibility to liaise with the delivery company to retrieve your goods. This will be at your own cost. If the parcel is returned to Lucelas LTD it is your responsibility to liaise with the Lucelas LTD to retrieve your goods. This will be at your own cost.
It’s the delivery companies own responsibility to ensure that ID is verified where necessary for every exchange. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 10 working days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date or offer you a full refund.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk, and we will not be liable for their loss or destruction.
Standard Delivery will normally take 3-5 working days to arrive after dispatch. This can be longer during busy periods of the year including Christmas and this can be longer for more remote areas and NI.
We only fulfil orders off our website within the United Kingdom, however for any enquiries for delivery internationally, please email info@lucelas.co.uk with your order and we will provide a bespoke quote for you.
If an order is failed to be delivered and the customer does not re-arrange delivery, the costs associated with the failed delivery and any additional deliveries are the responsibility of the customer. Please see delivery returns for more information

Conformity and Guarantee

We have a legal duty supply the goods in the conformity with the contract and will not have conformed if it does not meet the following obligation.
Be of satisfactory quality determined by Lucela’s LTD
Be reasonably fit for the purpose of which you have bought the goods.
Conform to their description.

Governing laws and complaints

The contract is governed by the law of England and Wales. We try to avoid any dispute, so we deal with complaints as soon as possible. Customers should contact us to find a solution, and we will aim to respond with an appropriate solution within 72 working hours.

Liability

Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do or is due to events which are beyond our reasonable control. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to lost data, lost profits, lost revenues, or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Offers & Discounts

Lucela’s Ltd reserve the right to withdraw any discount or offer at any point without notice and may exclude certain products as part of any discount or promotion.

Consumption & resale

You are restricted from selling this bottle to a third party, unless previously authorised by the company directors. A signed Wholesale / distributor agreement must be in place and verified prior to resale. Your purchase is only used for personal consumption and must not be sold to a third party in whole or parts.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Lucela’s LTD, 1 Castle Gardens Crescent, Poulton Le Fylde, Lancashire, FY6 7NJ. Info@lucelas.co.uk and all notices from us to you will be displayed on our website from time to time.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein, and any contract brought into being because of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Privacy policy

We, Lucela’s Ltd are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1998 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g., marketing, customer, and product analysis, to enable us to review, develop and improve our services.
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data to comply with or meet any legal obligation.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online, and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:

Lucela’s LTD, 1 Castle Gardens Crescent, Poulton Le Fylde, Lancashire, FY6 7NJ

For any other information relating to how we hold or process your data cookies, then please email: info@lucelas.co.uk

Messaging Terms & Conditions

Lucela’s 1 Castle Gardens Crescent, Poulton Le Fylde, Lancashire, FY6 7NJ

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Lucelas. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Lucelas. Lucelas reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Lucelas also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Lucelas again, just sign up as you did the first time and Lucelas will start sending messages to you again.

Info

For support regarding our services, email us at info@lucelas.co.uk or, if supported, text “HELP” to 07815138576 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Lucela’s, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at info@lucelas.co.uk. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit ourhttps://lucelas.co.uk/privacy-policy/.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.