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Privacy Policy

Our contact details

Name: Lucelas Ltd
Address: Lucelas LTD, 1 Castle Gardens Crescent, Poulton Le Fylde, Lancashire, FY6 7NJ

The type of personal information we collect

We currently collect and process the following information:
Name, email & address. Also address and postal address of third parties, such as “sent as a gift”
We, Lucelas Ltd are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you under the Data Protection Act 1998 (‘the Act’)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:
To buy goods from our online store & to register your details on our mailing list.

We use the information that you have given us to fulfil & post out your order form our online shop

We do not share this information. We may use information that you provide:

To register you with our website and to administer it.

For assessment and analysis, e.g., marketing, customer, and product analysis, to enable us to review, develop and improve our services.
 If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may disclose your personal information to third parties: 
In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.

If we are under a legal duty to disclose or share your personal data to comply with or meet any legal obligation.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.

We have a contractual obligation. You enter into a contract when you pay for goods through our online shop and expect to receive these goods.
Please read our T&C’s for more information.

How we store your personal information

Your information is securely stored. Use and collection of personal information. If you have registered for our mailing list, we will store this data and hold it on computer for marketing purposes only.

To satisfy our licencing obligations, we will manually print off your name address and email and contact information, along with proof of postage. We hold this information for a minimum period of 12 months and/or until required by UK licencing. We will then dispose of your information via BS compliant confidential waste company.

In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data to comply with or meet any legal obligation.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@lucelas.co.uk if you wish to make a request. Or Lucela’s LTD, 1 Castle Gardens Crescent, Poulton Le Fylde, Lancashire, FY6 7NJ

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Lucela’s LTD, 1 Castle Gardens Crescent, Poulton Le Fylde, Lancashire, FY6 7NJ
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk